FAQ's
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at contact@bonestgattiwatches.com.
ORDER
How do I order a Bonest Gatti Watch?
Simply add the Watch you want to your shopping cart. Proceed to the checkout page, fill in your personal information, and enter your payment details.
How can I track my order?
After your order is dispatched, you’ll receive a shipping confirmation email that contains your tracking information. Use our tracking page to check on the status of your order.
Can I cancel my order?
Orders pass through stages of ordering before being shipped. If your order is not shipped, you can cancel it by sending us an email on contact@bonestgattiwatches.com.
PAYMENT
What payment methods do you offer?
Credit cards like Mastercard, Visa, American Express and Apple Pay which is processed via Stripe Inc., or PayPal are accepted.
Which currency will I be charged in?
We processes all orders in EUR. While the content of the cart is displayed in several currencies, you will checkout using EUR at the most current exchange rate.
Is Checkout here on this site safe and secure?
Yes, we do not store any of your credit card data on our site. The security is handled by Stripe and Paypal which are leading providers in online payment.You can be absolutely sure that all purchases here are safe, secure, and encripted.
SHIPPING
Where do you ship from?
We ship from our warehouses & factories relocated in Hong Kong.
Where do you ship to?
We provide express shipping all over the world.
When will my order be shipped?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 3:00 pm UTC+1 will not be shipped out until the next business day. If you order after 3:00 pm UTC+1 on a Friday, your order will likely be shipped out on the following Saturday.
How long does the delivery take?
Orders are normally dispatched in 1-2 business days.
It depends on where you are located. Orders processed in Europe, US and Arab Gulf's countries will take 5-10 business days to arrive. Overseas deliveries can take anywhere from 5-15 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use DHL Express, UPS and FedEx and UAE Special line for international orders.
Will I (the customer) have to pay customs?
Additional duties and taxes may apply upon arrival. We are not responsible for these additional costs. Please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery. Shipping and duties are non-refundable. Please contact your local customs to request more informations.
RETURN & REFUND
Refunds or exchanges for damaged watch(es) ?
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. Return shipping costs will be refunded to you upon receipt of the goods.
IMPORTANT :
Please note that we do not accept returns for reasons related to customer preference or dissatisfaction with the product. Our return policy is limited to cases where the product is genuinely defective or damaged.
How can I return my Watch?
Should you wish to return your genuinely defective or damaged, please do so within 14 days by following these steps:
1. Pack all the items you wish to return – ideally into the original parcel provided.
2. Once you have the parcel ready please book a pickup with the respective carrier.
3. We recommend that you obtain proof of postage (receipt) when returning goods to us.
The moment we receive your returned parcel we will arrange your refund and a notification e-mail will be sent to you. If you have any questions regarding your return, please contact us.
Return address: Bonest Gatti (address must be defined: Germany or China, please contact us).
WARRANTY
Is a warranty provided?
Bonest Gatti has a limited warranty that covers manufacturer’s defects for 2 years after the original purchase date from an authorized dealer. If the watch parts or mechanics do not work properly, we will repair or replace your product free of charge.
However, this does not cover any abuse you might put your watch through. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft.
Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you purchased via another authorized retailer, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.
How do I send my Watch for repair?
Please send it to our address:
Bonest Gatti, Repairs & Services, (address must be defined: Germany or China, please contact us).
Make sure you label your shipment as a "Watch repair" or "Watch service", so no taxes and duties are charged. We can’t accept a shipment that is not declared correctly, as we would wrongfully incur taxes and duties.