Shipping & Delivery

EXPRESS SHIPPING

We provide worldwide EXPRESS shipping from our warehouses relocated in Hong Kong by DHL, UPS, FedEx and UAE Special Line.

Carriers may ask for documents and informations to help for clearance procedure.

LOST/MISSING PACKAGES

Bonest Gatti is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country. Please contact your local customs to request more informations.

Carriers may ask for documents and informations to help for clearance procedure.

DELIVERY TIME

Delivery time varies by location. These are our estimates:

Location	*Estimated Delivery Time
Europe	5-8 Business days
USA, Canada	5-8 Business days
Australia, New Zealand	8-10 Business days
Arab Gulf's countries	8-10 Business days
Asia	5-8 Business days
Africa	8-10 Business days

 

*All delivery times exclude clearance/customs delays

 

TRACKING INFORMATION

You will receive an email with a tracking number 1-2 days after your order is shipped.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

If you have any other questions, please contact us and we will do our best to help you out.