Fraud Control Policy

FRAUD PREVENTION AND RISK MANAGEMENT POLICY

1. Objective

To reduce fraud risk and ensure safe transactions across all online orders.

2. Automated Fraud Screening

We utilize:

· AVS (Address Verification System)

· CVV verification

· 3D Secure authentication (where supported)

· IP geolocation analysis

· Risk scoring tools provided by payment processors

3. Manual Review Process

Orders are manually reviewed under the following conditions:

· High-value transactions (above internal threshold)

· Billing and shipping address mismatch

· First-time customer large orders

· Multiple failed payment attempts

4. Verification Measures

For flagged orders, we may request:

· Identity verification (ID or passport)

· Proof of address

· Telephone or email confirmation

5. Order Handling

Suspicious transactions may be:

· Delayed for verification

· Partially refunded

· Cancelled to prevent fraud