Refund & Returns Policy

 

At BONEST GATTI, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return policy below.

 

Return Window

 

Our return policy lasts 30 days from the date your order is delivered. Unfortunately, if more than 30 days have passed, we cannot offer a refund or exchange.

 

Return Eligibility

 

To be eligible for a return, your item must:

 

* Be unused and unworn.

* Be in its original condition.

* Include all original packaging, accessories, manuals, and protective films.

* Not show signs of wear, damage, resizing, or alteration.

 

A valid proof of purchase or order number is required for all returns.

 

Please do not send your return directly to the manufacturer.

 

We respect every customer's right to request a return. If you wish to return your watch for any reason, including a change of mind, the following conditions must be met:

 

For Stainless Steel, Titanium, Crystal, and Carbon Fiber Bracelet Models

 

* All protective films on the bracelet and watch case must remain completely intact.

* No screws, links, or components of the bracelet may be removed, adjusted, or disassembled.

* The watch case, movement, bracelet, crystal, clasp, buckle, and all other components must be free from scratches, dents, wear, or any signs of use.

 

For Leather Strap Models

 

* The leather strap must not show any signs of wear, creasing, stretching, discoloration, or wrist marks.

* The watch case, crystal, buckle, and all other components must remain free from scratches, dents, or any signs of wear.

 

You may inspect the appearance and verify the basic functions of the watch without removing the protective films or wearing it on your wrist.

 

Returns or exchanges will not be accepted if the watch has been worn, even if only for "trying it on" or "testing it for a few days." Once the watch has been worn, it is considered accepted by the customer and is no longer eligible for return or exchange. From that point onward, the watch will only be covered under our Warranty Policy.

 

Any removal of protective films, bracelet resizing, screw removal, link adjustment, or attempts to disassemble the watch will make the item ineligible for return.

 

Restocking Fee

 

All approved returns are subject to a 20% restocking fee, which will be deducted from your refund amount.

 

The restocking fee covers inspection, quality control, repackaging, payment processing, and inventory handling costs.

 

Return Shipping

 

Customers are responsible for all return shipping costs.

 

We do not provide free return shipping labels, and any original shipping charges paid at the time of purchase are non-refundable.

 

We recommend using a trackable shipping service and purchasing shipping insurance for high-value items. We cannot guarantee that we will receive your returned package.

 

Return Address:

 

BONEST GATTI

B303, 3 Huihua Street, Xicha Road

Baiyun District, Guangzhou

Guangdong Province

China

 

Refused Deliveries & Failed Customs Clearance

 

If a shipment is refused by the customer, returned due to an incorrect shipping address provided by the customer, or returned because the customer fails to complete customs clearance or pay applicable import charges, any refund will be subject to:

 

* A 20% restocking fee

* Original shipping charges (if applicable)

* Return shipping costs charged by the carrier

* Any customs duties, taxes, storage fees, or carrier handling fees incurred

 

These amounts will be deducted from the total refund.

 

Customs Duties & Taxes

 

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by your country's customs authority.

 

These charges are the sole responsibility of the customer and are not included in the purchase price unless explicitly stated.

 

Customs duties, taxes, brokerage fees, and other government charges are non-refundable.

 

Non-Returnable Items

 

The following items cannot be returned:

 

* Gift cards

* Downloadable software

* Personalized or customized products

* Products damaged through misuse or improper handling

* Items returned without original packaging

* Items returned more than 30 days after delivery

 

Damaged or Defective Items

 

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

 

Please include:

 

* Your order number

* Clear photos and/or videos showing the issue

 

Once verified, we will arrange a replacement, repair, or refund where appropriate.

 

Refund Process

 

Once your return has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

 

If approved, your refund will be issued to your original payment method within 5-10 business days. Processing times may vary depending on your bank or payment provider.

 

Please note:

 

* A 20% restocking fee will be deducted from all approved returns.

* Original shipping charges are non-refundable.

* Return shipping costs are the responsibility of the customer.

 

Late or Missing Refunds

 

If you have not yet received your refund:

 

1. Check your bank account.

2. Contact your credit card provider.

3. Contact your bank, as processing times may vary.

 

If you still have not received your refund, please contact us at:

 

bonestgattiofficial@gmail.com

Exchanges

 

We replace items only if they are defective, damaged, or shipped incorrectly.

 

For exchange requests, please contact:

 

bonestgattiofficial@gmail.com

Gifts

 

If your item was purchased as a gift and shipped directly to you, you may receive store credit equal to the value of the returned item.

 

Otherwise, any refund will be issued to the original purchaser.

 

Contact Us

 

If you have any questions regarding this Refund & Returns Policy, please contact us:

 

Email: bonestgattiofficial@gmail.com