Refund & Returns Policy

30-Day Returns

You may request a return within 30 days after delivery. The item must be unworn, unused, complete, and returned with its original packaging, protective films, tags, accessories, manuals, and included gifts.

To request a return, email bonestgattiofficial@gmail.com with your order number and reason. The correct return address and instructions will be provided by email. Do not send an item before receiving authorization.

Condition and Value Deduction

No restocking fee applies to an eligible item returned complete and without diminished value. If inspection confirms wear, damage, missing parts, removed protective films, bracelet adjustment, or another actual reduction in value, a deduction reflecting the loss may be made, up to 20% of the product price.

Return Shipping

For a change-of-mind return, the customer is responsible for the direct return shipping cost. You may use a reliable, trackable carrier. If you ask BONEST GATTI to arrange an international return label, the actual carrier charge, up to USD $80, may be deducted from the refund. This is a shipping cost, not a processing or restocking fee.

Damaged, Defective, or Incorrect Items

Contact us within 7 days after delivery and provide your order number plus clear photos or video. After verification, we will arrange an appropriate replacement, repair, or refund.

Refunds

After receiving and inspecting the return, we will notify you of the result. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may need additional time.

Delivery and Customs Issues

Where permitted by law, actual carrier, customs, storage, or other documented third-party costs caused by refusal, failed customs clearance, unpaid charges, or an incorrect customer-provided address may be deducted from the refund.

Exceptions and EU Customers

Gift cards, personalized or modified items, products damaged through misuse, and incomplete returns may be non-returnable where permitted by law. EU customers should also review our EU Return & Withdrawal Policy. Mandatory consumer rights remain unaffected.

Contact

For return, refund, or exchange questions, email bonestgattiofficial@gmail.com.